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they will be able to knock on the doors of the court of law to recover their dues. They also conduct a valuation on the property which also helps them arrive at the market value of the property. Most banks fund around 70-80 per cent of the market value of the property as arrived at through the valuation process.
     
    One week went by. Everything seemed to be in good shape. Nothing of significance was identified as a flaw. Deepak was getting frustrated. It was a once in a lifetime chance for him to get even with Karan. But God didn't seem to be favouring him. How could he nail Karan? He had no clue.
    While Deepak was spending time on the mortgage audit, his team was busy with the overall implementation of the RBI audit comments. As a part of their BAU (Business as Usual) responsibilities, they also conducted the monthly audit of credit delivery for the credit cards and personal loans businesses. Those two businesses had over the last few months fixed a number of product and process inefficiencies which had been pointed out in the earlier group audit and RBI inspections.
    The first report of the monthly audit conducted by Deepak's team came out in the midst of the mortgage chaos. It showed that there had been a tremendous improvement over the last few months. When Deepak presented the same to Bhisham, he was ecstatic.
    'So we are getting back on track, at least in cards and personal loans?' a beaming Bhisham asked Deepak when he saw the reports.
    'Looks like it, Bhisham. This definitely looks positive. Clearly the processes that we have put in place now seem to be working.'
    'Hmm...nice.'
    'I think we should send it to Sanjit. Would you like to mail it to him or you want me to do it?'
    'I will mail him right now. He will be pleased. I will also mark the mail to you.' Bhisham did not want Deepak to take away the laurels alone. This was an opportunity for him to win some brownie points.
    'Sure, Bhisham. This calls for a small celebration, doesn't it?'
    'Oh yes, of course,' said Bhisham and then added after a pause, 'in fact, why don't you organise one? Let's have a party this weekend. And we must call Sanjit and other senior management as well. After the last group audit and the RBI audits, the credit and collections teams have not been in the best of spirits. This party will help to boost their morale. Let's work at changing the perception of the credit team.'
    'Sure, Bhisham, I will work on this,' Deepak assured him.
    The party was planned for Friday evening that week. Raffles – a small idyllic joint in the heart of Bandra-Kurla Complex – was chosen for the party. Key people from the credit and collections teams and most of the sales guys were invited, apart from senior people in the management including Sanjit Banerjee.
    An hour to go for the event, Deepak was examining the month-end mortgage files with the team he had assembled. They had yet not been able to dig up anything significant.
    'Either all of you are duds, or we run a fabulous credit and sales shop in mortgages!' yelled Deepak. He was quite peeved at the failure of his team to pick out loopholes in the process. 'Three weeks and you are yet to pick out even one issue... and you call yourself auditors! Shame on you!' He was at the end of his tether. 'I am reasonably sure I have a team of incompetent guys who cannot find even a single lapse in a complex business like mortgage,' he hollered as he stomped out of the room.
    "This week was supposed to be the last week of the audit and we don't even have one ace up our sleeve. If we do not find something by tonight, those fuckers will go away scot-free. I will have to do something, cannot rely on you losers,' he said before he shut the door on the three auditors sitting inside.
    'Jai Ho' was the theme of the party, which was the first one in a long long time for the credit and collections teams. The title symbolised victory and Deepak wanted to make sure that he emerged victorious in the party. He was the 'hero' of the