encountered an important client who insisted on making me coffee on the grounds 7 that I was much busier than he was at that particular moment. I’ve had other bosses in the past who credited my ideas (one who did so only when they turned out right, and took the rap herself when the ideas were lame), and neighbors who have brought me gifts to thank me for the simplest of favors.
I know which of all those people I’d want to help out and which I wouldn’t be bothered about. It’s especially important to treat people with respect as you become more senior—at work, in the family, as a school parent, or a local resident. People are especially sensitive to being ignored or put down by people they see as being senior. So even if you mean no disrespect but are just preoccupied or busy or in a hurry, you need to make sure you never forget to show people that you’ve noticed them.
Have Plenty of Time
I used to work with someone who was always in a hurry. Whenever she phoned she was on a railway platform waiting for a train, and had to cut you off when the train came in. Or she’d be cooking dinner while she talked, and had to put you on hold while she checked the oven. Or she’d be at the school gates and she’d have to go because her son was just coming out. And that’s when
she
called
me
. If ever I called her (which I tried to avoid because I found her so difficult to hold a conversation with), I’d be asked to call back later.
The net result of all this was that she gave everyone the impression that they were less important than everything else in her busy life. You always came second to the train, the oven, her son. (OK, maybe that last one is fair.) It was disrespectful and irritating and infuriating and patronizing.
Obviously I know there are times when you really are busy. There’s no need to initiate phone calls (or other contact) at those times and then cut it off abruptly. By all means have times when you mention at the beginning that you’re not free to talk. But make sure there are also plenty of times when you are available for a chat over the garden fence, or with a cup of coffee, or by the photocopier. Those are the times when people get to see the real you, and when you can show—just by giving them your time—that you value them. Those are the things that will get people on your side, not to mention being beneficial to themselves because both of you will feel better for it.
Be Likeable
I know this seems obvious, but if people like you they’ll be far more likely to want to help you, preferably before you’ve even had to ask. It’s how
you
feel about other people after all, isn’t it?
Being likeable really shouldn’t be that hard. You don’t have to be the center of the party, everyone’s best friend. You can be quiet and likeable, too, you know. In fact, if you think about it, you probably like several people you don’t actually have much in common with, or even find slightly irritating, so long as the irritation is harmless—talking a bit too much, or being a bit too giggly and childish, or never sitting still long enough for a decent conversation.
Being likeable is really about being straightforward, easygoing, and friendly. A warm smile, a cooperative manner, no sulks or manipulating or temper or negative emotional outbursts. On top of that, aim to be a “what you see is what you get” kind of person. You say what you mean and there’s no bitching behind backs or deceit or arrogance. Think about people you consider likeable—not your best friends but people you know less well and just find that you like. You’ll probably find that they all fit that broad picture—straight-up, easy to chat to, good listeners (their conversation isn’t all about them), and you don’t feel uncomfortable that you’re about to say the wrong thing, or that they’re not all they seem.
Have a Sense of Humor
I’m not sure you can just acquire a sense of humor. Sadly, you can’t go out and buy