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doing here,” she said, the words quickly exiting from her nervous lips.
    The attractive nurse’s eyes twinkled. “Well, of course you don’t, and it’s our job to see that you’re properly oriented. I’m Joanne Hurrell, and that’s Donna Rice who just answered the phone.”
    Lexi immediately read their name tags, noticing that they were both RNs and Donna was the head nurse in charge. “Over here on my right, we have the prestigious Dr. Rodriquez.” Joanne cupped her mouth and whispered, “He’s God’s gift to medicine and will remind you in case you ever forget.” Dr. Rodriquez obviously heard that crack and stopped to look up with a smile while signing some papers. “Dr. Brownell is also here tonight, but he’s in his office.” Joanne angled her head toward the back and winked. “Tread lightly with him. He’s not always in the best of moods.”
    Donna Rice hung up the phone and leaned back in the swivel chair. “You’re in luck, Lexi. So far, it’s starting out as a quiet night, but that can change at any moment. Joanne will give you a tour of the place, and then she’ll go over a few things.”
    From the brief time they spent together, Joanne made it clear that most of the current ER staff had been on the job for quite a few years. When they returned to the front desk, she rolled out a padded swivel chair.
    “Unfortunately, your job doesn’t come with an instruction manual to study, and our last secretary didn’t stick around to train you. So, you’ll have to jump in with both feet and learn as you go.”
    Lexi immediately began to think that maybe she’d gotten herself in over her head, but nevertheless, she sat down at the desk and tried to digest what was in front of her. There were a number of beige phones with six pushbutton lines, a directory, and lists of department phone numbers hanging from the counter. She stared at the long line of cubbyholes that had been stuffed with different labeled files of every color in the rainbow, and a large stack of pharmacy order packets sat on the ledge that appeared to be in carbonless triplicate.
    Sensing her uneasiness, Joanne sat down next to her and spoke in a comforting tone. “Tonight, you’ll start slow by answering the phone, which will give you an opportunity to see how our staff works together. Because we sometimes need to move quickly in this department, there is a specific process for each task. If you have any questions, don’t hesitate to speak up. Are you feeling okay?”
    “Uh-huh,” she mumbled, peering around. “Just a little overwhelmed, I guess.”
    “Honey, we haven’t even had an emergency tonight, yet.” But just as Joanne finished her sentence, the heavy double doors burst open and a set of EMTs hurriedly pushed an elderly man on a gurney past her desk.
    “Room One,” Donna Rice instructed in a firm voice before jumping up from her chair. Following right behind her was Dr. Brownell, who came running from the back office. Lexi could hear lively chatter from the room as the EMTs brought the doctor up to speed on the patient’s condition. From what she could determine, it seemed that the gentleman had suffered a heart attack. Dr. Brownell slid open the curtain as he began issuing orders to Donna, and Lexi sat there stunned, watching closely. The two EMTs left the small room, nodded her way, and rolled the empty gurney out the door. As they were leaving, a middle-aged woman wandered into the expansive space and headed toward her. “Where is my husband? Is he alright?”
    Luckily, Joanne heard her and came out of the curtained room. “The doctor is with him and as soon as he’s done, we’ll come and get you,” she said calmly, leading the woman back into the reception area. “In the meantime, we’ll need you to fill out a few forms.”
    As if on cue to add more drama, three phone lines began to ring at the same time, and Lexi attempted to answer every one of them. “Emergency Room, can you hold, please?”
    After