probably won’t develop from asking a virtual stranger, “Will you be my mentor?” The strongest relationships spring out of a real and often earned connection felt by both sides.
I’ve been lucky to have strong mentors and sponsors over the course of my career. The acknowledgments in this book include a long list of people who have been generous enough to guide and advise me. During my junior year of college, I took Larry Summers’s public sector economics class. He offered to supervise my senior thesis—something very few Harvard professors volunteer to do for undergraduates. Larry has been a major part of my life ever since. I met Don Graham, chairman of the Washington Post Company, more than fifteen years ago when I was working in D.C., and he has helped me navigate some of my most challenging professional situations. If it hadn’t been for Paley Center CEO Pat Mitchell’s encouragement and support, I might never have spoken publicly about women in the workplace. These three, among so many others, have encouraged me, made introductions, and taught me by example. Their wisdom helped me avoid mistakes—and clean up the ones I wasn’t smart enough to avoid.
In turn, I have tried to mentor others, including friends of friends, and as I get older, children of friends. I get so much joy out of watching the career of Emily White, who started working with me right out of college and now runs mobile partnerships for Facebook. When I first met Bryan Schreier, he had never worked in a tech company or traveled abroad, but hedisplayed unusually strong leadership and analytical skills. I hired him to help build Google’s global operations, and he exceeded every expectation. Years later, when he wanted to pursue a new career as an investor, I introduced him to his current partners at Sequoia Capital. He is now a highly successful early stage venture capitalist, and I can see the impact he has on the companies he advises. I am fortunate to have Emily and Bryan and so many other talented people in my life.
Studies show that mentors select protégés based on performance and potential. 5 Intuitively, people invest in those who stand out for their talent or who can really benefit from help. Mentors continue to invest when mentees use their time well and are truly open to feedback. It may turn into a friendship, but the foundation is a professional relationship. Given this, I believe we have sent the wrong message to young women. We need to stop telling them, “Get a mentor and you will excel.” Instead, we need to tell them, “Excel and you will get a mentor.”
Clara Shih is a superb example. I met Clara about five years ago at a conference and was immediately impressed by her ideas about social media. She went on to write a thoughtful book on the subject and founded Hearsay Social, a software company that helps businesses manage their social media presence. Every so often, Clara would contact me, always with an interesting point or a thoughtful question. She never asked to get together to “catch up.” She never asked a question that she could have found the answer to on her own. When I was leaving the Starbucks board of directors in 2012, I gave them a few names of social media experts who might join in my place and included Clara. She was only twenty-nine years old at the time, but she was invited to join the board.
While asking a stranger to be a mentor rarely, if ever, works, approaching a stranger with a pointed, well-thought-out inquiry can yield results. Garrett Neiman stopped me after I gave a speech at Stanford to explain that he had foundedCollegeSpring, a nonprofit that provides SAT tutoring and college counseling to low-income students. He wanted to meet with me and made it clear that he only needed a few minutes of my time to ask for introductions to some people who could help expand his organization. He had done his homework and knew that I care deeply about education. In our first meeting and in every