could be used to initiate and guide classroom conversation, this is the kind of book for which
less teaching will lead to more learning
. Once the book is assigned, students will do most of the heavy lifting. In my experience, those are the sessions that students remember.
A NOTE TO MANAGERS
AND EXECUTIVES
Over the last decade, I have taught approximately ten thousand business owners, executives, and managers. Most of this teaching has taken place at Harvard Business School, where I have taught extensively in MBA as well as executive education courses. A large portion of the teaching has also taken place in-house during consulting and training visits to organizations around the world in almost every industry. While most of my teaching and consulting has focused on negotiation and strategic decision making, I have also had the opportunity to engage in deep discussion on a wide range of problems that managers and executives deal with, often daily:
How can we inspire our employees?
How should we structure incentives?
How do we create a culture of innovation?
How can we recruit the best talent?
How can we develop the best leaders?
How can we differentiate ourselves in our industry and in the eyes of customers?
How can we assert greater control in an environment where we are often at the mercy of economic and competitive forces that are beyond our control?
What kind of organizational structure is best suited to the goals we are pursuing?
Are we focusing on the wrong goals?
I hope that this book will help you target some of these questions and concerns. The vastmajority of managers and executives that I have worked with are smart and hard-working, and they have good intentionsâand yet they continue to struggle with these kinds of problems. The reason is that intellect, effort, and intent are necessaryâbut not sufficientâto solve some of the more vexing problems we face. We also need to step back and challenge our assumptions, to see the old in new ways, to try not only harder but also differently, and above all, to create an environment where people are constantly asking
why
and
why not
. I hope this book helps you and your colleagues to create such an environment in your organization.
QUESTIONS TO THE AUTHOR
1.
What will happen to Max, Big, and Zed?
We have not heard the last of these three mice. There are a few things I can say about what happens next: The adventures of Max, Big, and Zed continue outside the maze, but there are also more mazes to visit. Their lives intersect again and in more interesting ways. New characters enter the story. The plot thickens.
2.
What was the inspiration for these three characters?
The story began with Max, who was born almost instantly after I read
Who Moved My Cheese?
(
WMMC
) for the first time. He came to embody my intellectual andaffective response to
WMMC
. Of course, his story could not be written until he had grown up quite a bitâwhich is to say, until the intellectual and affective response could mature. Once Max was old enough to start causing some trouble, he met Zed and Big. Zed and Big had always been there, in the maze, so to speak, but their stories were more difficult to articulate. We needed Max to bring everything together and to start the necessary dialogues. Each of them became, very quickly, indispensable to me, because I discovered that this was one story, not three stories. Maxâs story was incomplete in the way that intellectual and affective responses to a situation are often incomplete.
3.
Who is your favorite character?
When thinking about this in general terms,it is a little bit like choosing between your children; you love them all equally. On the other hand, while reading the story itself, I find that the character Iâm most impressed with varies, depending on what Iâm going through or thinking about in my life at that time.
4.
Who is the hardest character to write about?
Zed. (But sometimes it is