all helps me to grow and develop. You never know when something that seems totally irrelevant is going to spark a creative breakthrough, precisely because it is not directly connected to your field of work.
Pixar realises that happy people make better movies and that learning is a key part of making them happy. It doesn’t matter what they’re learning, as long as they’re learning, growing and developing — and having fun doing it.
Learn one new thing about a co-worker every day
What do you know about your co-workers? Do you know who has children and how many? Who has what hobby? Where did they go on their last holiday? What makes them happy or unhappy at work?
Take a genuine interest and absorb at least one new fact every day. The more you know about the people around you, the easier it gets to create a positive work environment, with better communication, better understanding, and fewer conflicts.
Teach
“When I was just starting in my new job, I had a lot of trouble using the IT systems. One day I asked one of my co-workers how to do a specific thing. She promptly put all of her own work aside and spent the whole afternoon teaching me to use the system.
This made me very happy, because it made me much better at my job, but especially because it told me that people at my new job were willing to take time to help each other and teach others what they know.”
One of the best ways to learn is to teach. As the story above shows, it’s also a great way to make others happy at work. What can you teach others? What tips and tricks can you pass on?
Swap jobs
At Southwest Airlines, employees regularly swap jobs. No, the baggage handlers don’t get to fly the planes, but they may get to follow a pilot for a day, just to see what their job is like. And pilots get to be counter staff, executives try working as ground staff, and flight attendants get to be executives.
In one case a baggage handler explained how he’d always envied the pilots. He was down on the tarmac in the sun and hot weather loading and unloading luggage, and from where he was standing he could see the pilot sitting in the cool cockpit eating an ice cream. The lucky bastard! But after following a pilot at work, he gained a new understanding of the pilots’ work. That pilot has probably been up since 4:30 in the morning, and has been flying almost non-stop since then. He’s eating an ice cream because he doesn’t have time for a real lunch — the plane is taking off again in ten minutes.
It also works the other way — if a plane is late, Southwest pilots often leave their cockpit to help the ground crew load or unload bags. That’s the attitude of mutual respect and assistance a company develops when different groups of employees have some insight into each other’s worlds.
Most conflicts between groups of employees arise when people don’t understand each other. If you can spend some time in another person’s shoes, it’s a great way to meet and engage people, and to learn about their job, so you can work more efficiently together afterwards.
Try stuff out
“A ceramics teacher announced on the opening day of the course that he was dividing the class into two groups. All those on the left side of the studio, he said, would be graded solely on the quantity of work they produced, all those on the right solely on its quality.
His procedure was simple: on the final day of class he would bring in his bathroom scales and weigh the work of the “quantity” group: fifty pound of pots rated an “A”, forty pounds a “B”, and so on. Those being graded on “quality,” however, needed to produce only one pot -albeit a perfect one - to get an “A”.
Well, came grading time and a curious fact emerged: the works of highest quality were all produced by the group being graded for quantity. It seems that while the “quantity” group was busily churning out piles of work - and learning from their mistakes - the “quality” group had sat