At Book Daniel, we are committed to providing a seamless and satisfying shopping experience. We understand that sometimes a product may not meet your expectations, and we have designed our Refund Policy to ensure that returns and refunds are handled quickly, fairly, and transparently.
By purchasing from Book Daniel, you agree to the terms outlined in this Refund Policy.
1. Eligibility for Refunds
Refunds may be requested under the following circumstances:
- Defective or Damaged Products: If a book or item arrives damaged, defective, or in poor condition.
- Incorrect Product: If you receive an item different from what you ordered.
- Order Cancellation: If your order is canceled prior to shipping due to stock issues or payment problems.
Note: Personalized, custom, or digital products may have special refund conditions or may be non-refundable.
2. Timeframe for Refund Requests
- Refund requests must be submitted within 14 days of receiving the product.
- Requests submitted after 14 days may not be eligible for a full refund, but our customer support team will assist on a case-by-case basis.
3. How to Request a Refund
To request a refund:
- Contact our customer service team via:
- Phone: +1 905-509-1230
- Email: [email protected]
- Provide your order number, product details, and a description of the issue.
- If applicable, include photos of damaged or incorrect items.
Our team will review your request and provide instructions for returning the product if required.
4. Return Process
- Products must be returned in their original condition, including packaging, labels, and any accessories.
- Shipping costs for returns may be borne by the customer unless the return is due to a Book Daniel error (damaged or incorrect product).
- Once the returned product is received and inspected, your refund will be processed according to the original payment method.
5. Refund Processing Time
- Refunds are typically processed within 7–14 business days after receiving the returned product.
- Payment method and banking procedures may affect the final time it takes for funds to appear in your account.
6. Exchanges
- Book Daniel allows exchanges for the same product or another item of equal value.
- Contact customer service to request an exchange and receive instructions for returning the original product.
7. Non-Refundable Items
Some products are not eligible for refunds, including:
- Digital downloads (eBooks, audiobooks) after purchase
- Personalized or customized items
- Clearance or promotional items marked as non-refundable
8. Customer Support
We are here to help you with any questions or concerns regarding refunds or returns. Contact us:
Phone: +1 905-509-1230
Email: [email protected]
Address: 15 Mayhill Crescent, Scarborough, ON M1G 1K5, Canada
Our team is dedicated to resolving issues quickly and ensuring your satisfaction.
9. Final Notes
Book Daniel values every customer and strives to make the shopping experience safe, transparent, and enjoyable. We encourage customers to read product descriptions carefully before purchase and to contact us promptly if any issue arises.
Book Daniel — Your satisfaction is our priority.